Helping convenience and grocery retailers navigate what’s next.

Loyalty Strategy

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Design loyalty programs that build relationships and drive results. We help retailers and brands design and evolve loyalty strategies that go beyond discounts. From program architecture to value propositions, segmentation, and vendor integration, our work ensures loyalty becomes a long-term growth engine, not just a marketing tool.

Retail Media

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Unlock new revenue through retail media monetization. We guide clients through every stage of retail media development, including vision, strategy, monetization models, tech architecture, inventory planning, and brand partnerships. Our work helps retailers launch retail media networks that are credible to advertisers and integrated with the broader business.

Customer Data & CDP Strategy

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Turn customer data into a competitive advantage. We support clients in selecting, activating, and scaling customer data platforms (CDPs). Our approach is use-case led and designed for impact, from building unified profiles and activating segments, to enabling personalization and measurement across channels.

Digital Commerce

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Serve customers wherever they are and grow share in every channel. We help retailers develop actionable digital commerce strategies that connect e-commerce, mobile, app, and in-store experiences. Our work covers platform planning, customer journeys, merchandising, and operational integration to ensure digital becomes a growth lever, not a silo.

SPARK Workshops

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See the landscape

Provoke the conversation

Align on oppportunties

Reframe possibilities

Kickstart the plan

Align your team and accelerate the path forward. SPARK is NexChapter’s proprietary workshop format designed to move teams from strategy to action. Tailored to your goals, SPARK brings stakeholders together to see the landscape, reframe the opportunity, and leave with a plan. It is built for operators, not just strategists, and is delivered in person.

What’s Next Webinar Series

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Join the conversation shaping the future of retail. What’s Next is our live webinar platform that brings together retail leaders, operators, and innovators to explore emerging trends, tough questions, and actionable insights. These sessions are open, honest, and built to share perspectives that move the industry forward, not just echo the headlines.

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Ready to move your business forward?

Let’s turn ambition into action. Connect with NexChapter to accelerate growth,
unlock opportunity, and build what’s next.